Shipping and Returns
You can choose your delivery options when you pay. We strive to dispatch orders within 48-72 hours upon receipt.
United Kingdom
England/Wales EVRI/HERMES STANDARD (3-5 DAYS TRACKED) - FREE ON ALL ORDERS
Tracked. Get an email or text with a 2 hour delivery window. Redirect to a neighbour or parcelshop or request to leave in a safe place.
England/Wales EVRI 24 (ORDER BY 7PM)* - £5.99
Tracked, Next Working Day Delivery. Get an email or text with a 2 hour delivery window. Redirect to a neighbour or parcelshop or request to leave in a safe place. If EVRI the cut off is 7pm, Mo-Thu.
England/Wales DHL NEXT WORKING DAY (TRACKED, ORDER BY 2PM) - £7.99.
Get an email or text with a 2 hour delivery window. Redirect to a neighbour or parcelshop or request to leave in a safe place. Excluding Isle of Man, Scottish Highlands & Islands, Scilly Isles.
Scotland/Northern Ireland ROYAL MAIL 48 (3-5 DAYS TRACKED) - FREE ON £25 (OR £4.99)
Tracked. Get an email or text. Redirect to a neighbour or post office or request to leave in a safe place.Scotland/Northern Ireland ROYAL MAIL 24 (1-2 DAYS TRACKED, ORDER BY 2PM) - £5.99
Tracked. Get an email or text. Redirect to a neighbour or post office or request to leave in a safe place.
* Cut off times for next working day delivery: Mo-Thu, 7pm for EVRI24, 2PM for DPD and Royal Mail 24. If the order has been placed on the weekend (Friday after cut off or Saturday, Sunday), the next working day for it to be delivered is Tuesday.
Click and Collect
Just show us your order confirmation email on your phone to collect your order. We need a minimum of one hour during our store opening hours to prepare your order - however if you arrive earlier we'll do our best to get it ready for you. If you're sending someone else to collect your order, just forward them the order confirmation email.
Europe
Zone 1: Germany, France, Republic of Ireland, Netherlands, Spain, Belgium, Austria,Portugal
EUROPE (5-7 WORKING DAYS TRACKED) - £4.99
Get a text within an hour of delivery. Redirect to a neighbour or parcelshop or request to leave in a safe place.
Zone 2: Bulgaria, Croatia, Luxembourg, Romania, Hungary, Slovakia, Czechia, Italy, Poland, Denmark, Sweden, Switzerland
EUROPE (5-7 WORKING DAYS TRACKED) - £6.99
Get a text within an hour of delivery. Redirect to a neighbour or parcelshop or request to leave in a safe place.
Shipments to the countries not listed in zone 1 and 2, please see below or email help@facetheory.com for more information.
United States and ROW
UNITED STATES STANDARD (3-7 DAYS) - $3.99* OR FREE ON ORDERS OVER $50*
Tracked US delivery - 3 to 7 days via DEUTSCHE POST/USPS. No customs charges.
United States DHL EXPRESS (1-3 days) - $20.00
Trackable 1-3 business day delivery service from DHL EXPRESS. Orders must be placed before 9am (EST) Mon-Thu and your order will be dispatched the same day. If orders are placed after these times, they will be shipped on the next available business day. Weekends and public holidays are excluded. If you are not at home on the specified delivery day or time, you can easily change the delivery with the courier at no additional cost.
CANADA (5-10 DAYS) - $6.99* OR FREE ON ORDERS OVER $50*
JAPAN & KOREA (5-10 DAYS) - $9.99* OR FREE ON ORDERS OVER $60*
REST OF WORLD (5-10 DAYS) - $9.99* OR FREE ON ORDERS OVER $100*
Tracked delivery. Courier depends on country. International customs charges are generally not payable on orders less than $100 however we cannot be held responsible for any additional charges or delays due to customs inspections in your country.
RETURNS
If you aren't happy with your product, you can get a refund at any time up to 365 days later without having to return your products.
*days in business days excluding national holidays and weekends
Our Returns Policy
Our returns policy gives you peace of mind when trying Facetheory.
If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at for a free exchange or refund.
You don't even have to return your product.
The Small Print
We can only accept product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.
Refunds exclude any delivery charges. We offer a maximum refund limit of £75/€90/US$100/AUS$150 over any 365 day period.
*Products received as free gifts with a purchase are not eligible for our return guarantee and cannot be exchanged. Magnitone and other cleansing brushes are excluded from this policy. You can return it to us within 30 days or alternatively to the manufacturer after 30 days if the product proves to be defective.